Q: The robot is malfunctioning. 

A: ① Ensure the robot is sufficiently charged. 

② Turn off and restart the robot. 

Contact customer service for additional help. 

Q: Robot is unresponsive using Voice Command.

A: ① Ensure the robot is disconnected from the App.

② Ensure you are in a quiet setting with minimal background noise. 

③ Use the preset Voice Commands to control your robot. 


Q: The robot can’t keep its balance when it is walking or doing other actions.

A: ① Ensure the robot is on a smooth flat surface. Robot will not function properly on an uneven or bumpy surface.

Q: App cannot connect to the robot.

A: ① Ensure the robot is sufficiently charged and turned on. 

② Ensure Bluetooth is enabled on your smart phone/tablet. 

③ Ensure your device permissions are enabled for the robot on your device. 

④ Ensure only one device is connected to the robot. Disconnect the robot from any other smart phone/tablet you are not using.  

Q: The robot does not power on.

A: ① Press and hold the power button until T9 says “Hello Humanity.”

② Ensure the Robot is sufficiently charged. Charge the robot fully and power on. 


Q: The robot still shows low battery after charging for a long time.

A: ① Ensure both ends of the charging cable are properly plugged in.

② Ensure the headlights blink continuously when charging. 

Q: I can't find the T9 App.

A: ① You can download the Android app here at this link: https://play.google.com/store/apps/details?id=com.senpower.TNine

② You can download the IOS app here at this link: https://apps.apple.com/us/app/t-nine/id1465078867