Q: The robot is malfunctioning.
A: ① Ensure the robot is sufficiently charged.
② Turn off and restart the robot.
③ Contact customer service for additional help.
Q： Robot is unresponsive using Voice Command.
A： ① Ensure the robot is disconnected from the App.
② Ensure you are in a quiet setting with minimal background noise.
③ Use the preset Voice Commands to control your robot.
Q： The robot can’t keep its balance when it is walking or doing other actions.
A: ① Ensure the robot is on a smooth flat surface. Robot will not function properly on an uneven or bumpy surface.
Q： App cannot connect to the robot.
A: ① Ensure the robot is sufficiently charged and turned on.
② Ensure Bluetooth is enabled on your smart phone/tablet.
③ Ensure your device permissions are enabled for the robot on your device.
④ Ensure only one device is connected to the robot. Disconnect the robot from any other smart phone/tablet you are not using.
Q： The robot does not power on.
A： ① Press and hold the power button until T9 says “Hello Humanity.”
② Ensure the Robot is sufficiently charged. Charge the robot fully and power on.
Q： The robot still shows low battery after charging for a long time.
A： ① Ensure both ends of the charging cable are properly plugged in.
② Ensure the headlights blink continuously when charging.
Q： I can't find the T9 App.
A： ① You can download the Android app here at this link: https://play.google.com/store/apps/details?id=com.senpower.TNine
② You can download the IOS app here at this link: https://apps.apple.com/us/app/t-nine/id1465078867