Shipping Policy
Thank you for visiting and shopping at robosen.com. Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
We will provide prepaid shipment for 48 U.S states.
Back orders will be shipped unless notified of cancellation
Customers outside of the US are responsible for duty taxes and shipment fees.
Shipment processing time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
Shipping rates delivery estimates
Shipping charges for your order will be calculated and displayed at checkout. Shipping charges will be waived if indicated.
|
Shipment method
|
Estimated delivery time
|
Shipment cost
|
| FedEx Standard |
3-5 business days |
Free |
| FedEx Two Days |
2 business days |
$12.95 |
| FedEx Overnight * |
1-2 business days |
$19.95 |
|
Shipment method
|
Estimated delivery time
|
Shipment cost
|
| UPS Standard |
3-5 business days |
Free |
| UPS Two Days |
2 business days |
$12.95 |
| UPS Overnight * |
1-2 business days |
$19.95 |
* Overnight delivery is only available for orders with delivery addresses within the continental United States.
Delivery delays can occasionally occur.
Customs, Duties, and Taxes
robosen.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
robosen.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
Customers outside of the US are responsible for duty taxes and shipment fees.
We currently do not ship outside the U.S. International shipping can be arranged if requested. Please contact us to make a request.
Returns Policy
Our Return & Refund Policy provides detailed information about options and procedures for returning your order.