You're not Dreaming, It's For Real

Meet Optimus Prime

 Convert and Roll Out

Auto-Converting. Genuine Fun.

Introducing the World's First Auto-Converting, Interactive, Programmable, Voice Activated, Mobile Controlled - Optimus Prime Robot. In collaboration with Hasbro - Robosen brings your favorite TRANSFORMERS hero, Optimus Prime, to life with a fully immersive experience through voice-activated actions, mobile app controls, and endless hours of creative and fun ways to program Optimus Prime to walk, punch, blast, drive, and convert at the swipe of your finger, or command of your voice! The world has never seen an easier way to convert, and roll out!

This is the exact same robot and packaging as seen on Hasbropulse.  The Robot is built and shipped out of the same factory and assembly line.

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I'm Optimus Prime, I've returned more powerful than ever!

The TRANSFORMERS toy that defines a generation, comes to life by the command of your voice or mobile device.

 
 

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See Optimus Prime Comes To Live

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More than meets the eye.

Odoo • Image and Text

PRECISION-BUILT.

Optimus Prime is built premium throughout, with the world's most advanced collection of microchips and servo motors the industry has ever seen. Over 5000 components make up this TRANSFORMERS hero, along with 60 microchips and 27 servo motors. Witness each punch, blast, breath, and conversion, all done with seamless precision, right before your eyes. Enjoy the most amazing TRANSFORMERS experience the industry has ever interacted with.


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An Advanced Auto-Converting TRANSFORMERS Experience

Odoo - Sample 2 for three columns

Design Details and Paint Finish

Authentic G1 design with detailed emblems, chrome accents, and lighting throughout.  Quality spray paint finishes for durability. needs.

Odoo - Sample 2 for three columns

Premium Build and Technology

There are 27 servo motors with 60 microcontrollers to give Optimus Prime precise movements.

Odoo - Sample 3 for three columns

Fun to Play and Easy to Control

Easily control your Optimus Prime with voice commands or with Android and IOS mobile app.

Odoo - Sample 3 for three columns

Programming Made Easy

3 intuitive ways to program and customize your Optimus Prime. Learn to program through play.

Mobile App Controlled

Supports 64 bit Android and IOS Devices.

Voice Controlled

Supports 40 voice commands

Programmable

4 Programming Options.

27 Servo Motors

Head 1 / Chest 2 / Arms and Hands 6×2 / Legs and Feet 5×2 / Drive Wheels 2 

Microchips

60 Microcontrollers to control 27 servo motors

Bluetooth Connection

Connects via Bluetooth 4.2 BLE

Microphone

A built-in microphone allows the robot to react to voice commands.

Speaker

Built-in speaker for system sounds and robot response.

Lithium-Ion Battery

Rechargeable Lithium-Ion batteries are included with the robot.

FAQ

When will the pre-ordered product be shipped?

We will do our best produce and deliver your order(s) as soon as it is produced and arrived in our warehouse.  This pre-order item will be available to ship on approximately between October to November 2021.  Estimated ship date subject to change, items may ship earlier or later than anticipated without notice

Are you planning on selling it in other countries outside of US and can I have it delivered to countries outside of US?

UPDATED - We are working on making our products available for pre-order and sale in other countries.

Is this product the same as the one sold on Hasbropulse.com?

This is exactly the same product and packaging.  We are the manufacturer and seller of the product.

Why is your product priced at $799 and different from Hasbro pulse.

The actual price is $799.  Hasbro price for limited quantity and was specially priced for their fan fest event.  We however believe that the price of the product is well below the value of this limited production of the product.  We believe this is already a fair price and lowest that we can offer at this time so that we can continue producing this and future collectible quality robots. Please keep in mind that you are purchasing not just a toy, but a rare collectible World's first advanced 19 inches tall, auto-converting, programmable, voice-activated, mobile controlled TRANSFORMERS Optimus Prime licensed by Hasbro with the one and only Peter Cullen's voice. 

Why do we see photos or videos of Optimus Prime with the red flap behind his head on some photos and videos and not on some?

The red flap can be removed manually.  The removal of the flap does not affect the operations of the robot during conversion.  However, will see the expose head of the robot in the vehicle form and you will need to manually put it back.  The red flap does not auto hide as well.

Can I purchase this elsewhere?

We only aware that you can purchase this at hasbropulse.com, robosen.com and robosenstore.com.  We may not honor any warranty sold from other distributors that we did not approve of.  Please be aware of possible fraud and protect yourself against purchasing from other sites other than the ones listed here.  This product is not available for shipment yet.

Can you provide power adapter specific for my country?

No, the power adapter is made of US power outlets.  We were producing this primarily for the US customers.

What is included with the product?

This Optimus Prime product includes 1 robot, 1 roll out quick start guide, 1 user manual, 1 DC barrel power adapter, 1 USB-C data cable, and 1 reusable storage container.

What is the warranty?

Limited 1 year warranty.  We are looking into offering a 3 years extended warranty on top of the 1 year standard limited warranty for an additional fee.  We only cover 1 way shipping during warranty period.  Customers are responble for paying for return shipment charges.  After warranty period, customers are responsible for shipment charges to and from service centers.

Is the battery replaceable?

The battery can be replaced but will require taking apart or removing parts to gain access to battery.  It is a rechargeable lithium ion battery.  You can recharge the battery with the included DC Power Adapter for US Power Outlet.  We are looking into providing a replaceable battery for the user to replace with instructions as suggested by our community followers.

Can I buy replacement parts?

Spare parts and a battery will be kept in supply for 10 years.  

How do I request a refund for my pre-order deposit?

Submit an email request to hello@robosenrobotics.com and provide your order number for a refund.  We will do our best to waive the cancellation fee under our discretion.

Can I purchase parts to repair the robots myself?

Customer may have the option to purchase parts to repair the product after the warranty period.  Any modifications or repairs done during warranty period may void the product warranty.

Where can I send my robot for service and repair?

Return Centers are in the US.  If RMA is not list or available in the listed territory, you may need to pay for shipment charges during product warranty period.

Will the battery die if I don't keep it charged?

There is a built-in battery protection where the robot will shut down to reserve battery and that will keep the battery from completely draining.

These terms of service ("Terms", "Agreement") are an agreement between the website ("Website operator", "us", "we" or "our") and you ("User", "you" or "your"). This Agreement sets forth the general terms and conditions of your use of this website and any of its products or services (collectively, "Website" or "Services").

Although this Website may be linked to other websites, we are not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with any linked website, unless specifically stated herein.

You should carefully review the legal statements and other conditions of use of any website which you access through a link from this Website. Your linking to any other off-site pages or other websites is at your own risk.

Items sold by Robosen Robotics Inc. ("Robosen") in new condition and returned within 30 days will receive a refund or exchange. We cannot accept for return or replacement any item that has been opened, unless it arrived to you in damaged condition or is defective.

Replacements are subject to availability and will process as an even exchange. Refunds are issued to the original payment method.

Please email support@robosen.com if you have received a defective or damaged item.  

RMA REQUEST

Please note that the place of purchase for your registered product must be from North America. If any returned product is determined to be not defective and does not require repair, Robosen Robotics reserves the right to bill for all shipping, handling, and processing costs for the return of the non-defective product.

Please kindly provide as much detail as possible regarding the situation with your product. Also, please note that you must register the product you wish to return before you may begin.

In order to request a Return Merchandise Authorization (RMA), you must:

Register your product

Review our warranty policy

Have contacted the vendor you purchased your product from in regards to product replacement.

Email support@robosen.com with the information below:

Full Name

Address

Email

Phone Number

Model Number

Serial Number

Place of Purchase

Detailed Description of Problem

Purchase Invoice / Receipt

RETURN POLICY


Items sold by Robosen Robotics Inc. ("Robosen") in new condition and returned within 30 days will receive a refund or exchange. We cannot accept for return or replacement any item that has been opened, unless it arrived to you in damaged condition or is defective.


Replacements are subject to availability and will process as an even exchange. Refunds are issued to the original payment method.

Please email support@robosen.com if you have received a defective or damaged item.



RMA REQUEST


Please note that the place of purchase for your registered product must be from North America. If any returned product is determined to be not defective and does not require repair, Robosen Robotics reserves the right to bill for all shipping, handling, and processing costs for the return of the non-defective product.


Please kindly provide as much detail as possible regarding the situation with your product. Also, please note that you must register the product you wish to return before you may begin.


In order to request a Return Merchandise Authorization (RMA), you must:


Register your product


Review our warranty policy


Have contacted the vendor you purchased your product from in regards to product replacement.


Email support@robosen.com with the information below:


Full Name


Address


Email


Phone Number


Model Number


Serial Number


Place of Purchase


Detailed Description of Problem


Purchase Invoice / Receipt


RMA PROCESS


A Return Merchandise Authorization (RMA) allows customers to return defective products to Robosen Robotics Inc. ("Robosen") for a replacement as quickly as possible.


Free Robosen account membership and registration are required to contact customer service for troubleshooting and receive a support ticket for a RMA request.


The RMA requires that you are the original owner of the product and can provide proof of purchase in the form of an invoice or receipt.


After approval, you will be responsible for safely shipping the product to Robosen.


Upon receipt of your undamaged product, Robosen will process and ship a replacement to you within 10 business days (not including time in transit).


You will pay for all shipping and handling fees. Shipments from Robosen to you will be made via ground shipping; expedited shipping is available upon request. Robosen is not responsible for delays in delivery and does not guarantee any delivery dates.


Please note:


We will provide a replacement for the exact same model only, no upgrade options will be offered.


If there is no exact replacement available, we will offer credit for the RMA based on the following criteria:


  • UPC code has not been cut out from the original packaging.

  • Original packaging and all items must be returned in full. No missing parts, cables or accessories.

  • Credit will be based on current market price of the product.


PRODUCT REGISTRATION


Please register your product by providing information below to support@robosen.com. Your product information will be saved and allow for fast and convenient customer support. Your serial number and model number (SKU) can be found on your product and packaging.


Full Name


Address


Email


Phone Number


Model Number


Serial Number

Purchase Invoice / Receipt


A Return Merchandise Authorization (RMA) allows customers to return defective products to Robosen Robotics Inc. ("Robosen") for a replacement as quickly as possible. 

Free Robosen account membership and registration are required to contact customer service for troubleshooting and receive a support ticket for a RMA request.

The RMA requires that you are the original owner of the product and can provide proof of purchase in the form of an invoice or receipt.

After approval, you will be responsible for safely shipping the product to Robosen.

Upon receipt of your undamaged product, Robosen will process and ship a replacement to you within 10 business days (not including time in transit).

You will pay for all shipping and handling fees. Shipments from Robosen to you will be made via ground shipping; expedited shipping is available upon request.  Robosen is not responsible for delays in delivery and does not guarantee any delivery dates.

Please note:

We will provide a replacement for the exact same model only, no upgrade options will be offered.

If there is no exact replacement available, we will offer credit for the RMA based on the following criteria:

  • - UPC code has not been cut out from the original packaging.

  • - Original packaging and all items must be returned in full. No missing parts, cables or accessories.

PRODUCT REGISTRATION

Please register your product by providing information below to support@robosen.com. Your product information will be saved and allow for fast and convenient customer support. Your serial number and model number (SKU) can be found on your product and packaging.

Full Name

Address

Email

Phone Number

Model Number 

Serial Number

Purchase Invoice / Receipt

We are now selling and shipping in 48 US States and to certain provinces in Canada.

Your $100 USD deposit is applied toward the total cost of the product, which is $799 USD.  The remaining balance of $699 must be paid in advance before any shipment is processed and delivered.  Your total cost for the product is $799, which includes your initial deposit of $100 and remaining outstanding balance of $699.  We offer free shipment for most US states.  *Terms and conditions may apply.

Back orders will be shipped unless notified of cancellation

Customers outside of the US are responsible for duty, custom and value added taxes and shipment fees.

We may charge taxes as required by law on your purchases. 

We may bill for shipping charges on your purchases.

Website may use cookies to personalize and facilitate maximum navigation of the User by this site. The User may configure his / her browser to notify and reject the installation of the cookies sent by us.

There will be a cancellation fee of $25.  We may waive this fee under Robosen's own discretions.  Please contact hello@robosenrobotics.com and request for cancellation.


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